FAQ

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Q1.

How would I know that my account has been successfully opened?

A.

Upon successful account opening, we will inform you the login username and password by email.

Q2.

What should I do if I forget the online trading login password or the account is temporarily locked?

A.

Please immediately contact our customer service hotline at (852) 2613 2188 or email to cs@isrsecurities.com to reset the password.

Q3.

What should I do if I need to transfer in/out stock?

A.

If client needs to transfer in/out stock, please contact our Settlement Department at (852) 2613 2188 or email to cs@isrsecurities.com for assist.